FAQs
More FAQs- Why did the technician leave wet carpet on my stairs?
- When should disinfection services be considered for my home?
- How do I keep track of non-restorable items?
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Disinfection services from ServiceMaster Restore, should be considered whenever you suspect or have confirmed the presence of contaminants, viruses and other pathogens in your home. Whether it's due to recent rodent feces, viral illness, sewage backup, or other environmental hazards, our highly trained technicians are equipped with specialized products and equipment to properly clean and disinfect the affected areas of your home. Not only does this ensure the safety and health of you and your family, but it also reduces the risk of spreading contamination to other areas of your home. Trust in ServiceMaster Restore to provide expert disinfection services for a clean and safe living environment and peace of mind.
We recommend you make a list of items (including food items) deemed non-restorable. You can obtain a form for this purpose from your insurance company. Make a copy for your insurance company and keep one for yourself.